Time of Day / Day of Week Routing

Route your calls based on the time-of-day or day-of-week. This is very useful for hours-of- operation, holiday's, special meetings and 24-hour technical support applications. The routing options can be changed in real time via TeleSmart's online GUI (Graphical User Interface)...or, more simply stated, your own password-protected control panel.

Routing

Flexible routing rules provide operators with the ability to customize routing plans based on time of day, day of week, or even cost of route and current destination traffic volumes.

Key Benefits

Routing Rules - rules can be created based on time of day, day of week, a specific date, geographic location of the caller, or even percentage of call allocation in the case of call centers.
Innovative Routing Services - can be used for least cost routing, load balancing traffic to call centers, quota-based routing, or even premium rate services
TeleSmart will assist you in finding the best applications to fit your needs. For a free, no- obligation consultation, please call 1-800-TELESMART (800-835-3762) or email Sales@TeleSmart.com. We welcome your call!