Automated Emergency Messages
With the TeleSmart Smart IVR™ technology, a standard message can be delivered, minimizing confusing instructions. Or, automated emergency messages can be delivered when an emergency response center is unavailable or has limited personnel. Community alerts can be sent delivering essential information to call recipients. During certain emergencies, our IVR platform can send emergency alert messages to first responders informing them that an event has occurred that requires attention. A member or organization contacted in this manner can be provided with the option to acknowledge the call and provide an availability status. Likewise, the call can be transferred to a dispatcher if necessary.
The general public can likewise be called during an emergency using a community alert system supported by the TeleSmart Smart IVR™ system. In the event of a disaster, a large emergency broadcast can be initiated contacting the public with information about the disaster or event. If an action is required of the public, such as the evacuation of a neighborhood, information can be provided to the resident in the message. Likewise, if the resident requires special assistance, the call can be routed by our IVR system to an emergency call center. In a related non-emergency service, TeleSmart's systems can contact the elderly or homebound residents.
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