Call Routing encompasses getting a placed call from one endpoint to another through the TeleSmart® network. An effective pre-call routing solution can increase your revenue while reducing costs and improving customer satisfaction.
TeleSmart® provides online IVR and Voice Broadcasting Reports for its clients. These reports provide valuable information regarding callers using our interactive voice response services including the number of calls, location of the caller, length of call and time of day information.
IVR (Interactive Voice Response) allows callers to interact with your company or organization during and after hours typically without the need of an agent. The growth of IVR is being driven by increased phone volumes, the need for faster, more efficient service, and cost savings.
