TeleSmart®'s SmartECR™
TeleSmart's SmartECR™ (Smart Enhanced Call Routing) is a sophisticated, network-based call router supporting applications ranging from simple informational messages played to the caller, to sophisticated caller interaction applications based on menus and databases.
Our SmartECR™ telephone network routes calls to customer locations based on data such as: Dialed Number Identification Service (DNIS); Automatic Number Identification (ANI); or caller-input Dual Tone Multi-Frequency (DTMF) telephone keypad entries. Our services are delivered from our proprietary IVR (Interactive Voice Response) platform.
After the TeleSmart network administrators enter a telephone number into the network, the components in the network determine the route each call takes to reach the called party. The path selected is influenced by a range of factors, such as time of day, congestion, round trip delays or path cost. Intelligent devices in the network select the most appropriate route based on these factors then distribute the right outbound and/or inbound call to the right dealers, departments, agents or others at the right time.
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Call Routing encompasses getting a placed call from one endpoint to another through the TeleSmart network. An effective pre-call routing solution can increase your revenue while reducing costs and improving customer satisfaction.